Pay It Now support
How can we help?
Can’t find the answer you need? Create a ticket and our team will be happy to help.
Popular topics
Account Security and Common Questions
Two-factor authentication, password resets, fund protection, and answers to the most common account security questions.
Getting Started with the PIN Network App
Download the PIN Network App on iOS, Android, or the web, create your account, and complete verification.
Withdrawals and Cash-Outs
Cash out crypto to your NZ or AU bank account, withdrawal fees and timing, and bridge-off options.
Trading, Swapping, and OTC
Buy, sell, and swap 50+ cryptocurrencies in the app, plus OTC options for larger trades.
About Pay It Now — Company and Registrations
Company background, registrations, and the team behind Pay it Now (PIN).
Depositing Funds
Every way to fund your account — bank transfer, POLi Pay, card, or bridging crypto — with fees and processing times for each.
Support hours
Our Support Team operates 7 days a week, from 9:00 AM to 6:00 PM (New Zealand Standard Time, GMT+12), Monday to Sunday.
Outside of these hours, there can be a delay, and response times may be longer on weekends and public holidays. However, we’ll get back to you as soon as we can.
PLEASE NOTE:
After creating a ticket, you may need to check your spam or junk folder for an email containing a link to your ticket.