Track Create Ticket
Track
Create Ticket

Create Ticket

Create Ticket Here

*
*
*
*
*
*
(Do NOT upload any Govt. ID - Upload upto 2 files )
    Support agent
    Offline
    • Monday

      9:00 AM

      5:00 PM

    • Tuesday

      9:00 AM

      5:00 PM

    • Wednesday

      9:00 AM

      5:00 PM

    • Thursday

      9:00 AM

      Today

      5:00 AM

    • Friday

      9:00 AM

      5:00 PM

    • Saturday

      Closed

    • Sunday

      9:00 AM

      4:30 PM

      • You can reach our technical team during hours aligned with the New Zealand Time Zone.

    Tell us!
    Share as much detail as you can, including your PIN wallet address, to help us assist you as quickly and efficiently as possible!


    Response Time
    Our support team operates six days a week, from 9:00 AM to 5:00 PM (New Zealand Standard Time, GMT+12). We strive to respond to all tickets within 24 hours. However, response times may be longer during weekends or public holidays, but rest assured, we’ll get back to you as soon as possible.


    Important Notice
    If a ticket remains unresponsive for more than three business days, it may automatically close. You’re welcome to reopen a closed ticket at any time if further assistance is needed.